Shipping & Deliveries
Do you ship worldwide?
Yes, we deliver all over the world, even on the islands. Please note that the delivery to remote areas may take more time than was estimated.
Can I have my order delivered to a different address?
Yes, you can. Kindly insert the delivery address on the check-out page.
Can I pick my product up in your shop?
The address of our shop is ‘piazza IV novembre n. 12/13 60021 camerano (an) Italy’. If you would like to pick the product(s) up directly from the shop, please indicate this on the check-out page. Please bring a printed copy of your order – the products will not be dispatched should you not have the printed copy with you.
How can I track my order?
You will receive an e-mail with the name of the courier, your tracking number and instructions on how to keep track of your order. Should you have any enquiries, please contact our support center firstname.lastname@example.org
Method of Payment
Do I have to pay taxes if I am purchasing from outside of the European Union?
No, you will not get charged Italian taxes if you are purchasing from a country outside of the E.U. This will automatically get calculated once you are checking out.
How can I pay?
We accept bank transfers, Visa, MasterCard, American Express, PayPal, Postepay. Cash on delivery is available only in Italy.
What do I do if I don’t have a credit card or paypal account?
You can always place your order and make a bank transfer. Just write to us at email@example.com and we’ll send you all the details.
Can I pay upon delivery?
This option is available only in Italy. Please send us an e-mail at firstname.lastname@example.org for more information.
Why has my payment failed?
There are many reasons payment errors occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Care at email@example.com.
I received a damaged article. What can I do?
We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care team with the order number, the faulty item's name and number, and a description of the fault, at firstname.lastname@example.org.
Can I cancel my order?
Yes, most of our orders can be cancelled within 2 hours for a full refund.
Can I ask for a refund if I am not happy with my products?
After you have registered your return, we will refund the products’ total purchase amount to the payment method used to place your original order within 14 days. Please note that you will be able to get a refund as soon as we have correctly received the returned goods.
Can I change my order once I’ve already paid for it?
Yes you can! We have a no-hassle policy toward modifications. If at any time prior to your items shipping you wish to change your order or add any other product, simply e-mail us at email@example.com
When will I get my new item once I’ve asked for an exchange?
If you request an exchange, we will proceed with sending you the exchanged product(s) as soon as we have correctly received the returned goods.
What is a gift card?
An online gift card is sent by e-mail and contains: • The gift card code, used at checkout; • A “print” button, to obtain a paper copy of the gift card; • A “start shopping” button, which takes you directly to our online store.
Can I send the product as a gift?
Yes, and you can personalize the gift card as well.
I would like a personal consultancy. Do you offer this service?
Yes, we certainly do! Send your request to firstname.lastname@example.org with “Personal Consultancy” in the heading – it would be a great pleasure for us to help you with your project.