Terms for the Refund Policy
Terms for Returns & Refunds
- You are entitled to withdraw from the contract, without stating a reason, within 30 days from when you or any appointed third parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received.
- To exercise this right, you must send an explicit declaration to the seller,
ikonitaly s.r.l.s.
piazza iv novembre n. 12/13
60021 camerano (an) italy
Tel: (+39) 392-5784041
info@ikonitaly.com
using the contact form on the website or email address info@ikonitaly.com, no later than the time period indicated in article 1., stating your intention to exercise your right of withdrawal. Kindly include your full name, address, order number or invoice number and product(s) included in your order. Once your return request has been approved, you will receive a confirmation email outlining the next steps. We strongly advise you to keep an eye out for the email by checking your inbox, SPAM, junk emails or unwanted emails folder daily. Should you not receive a communication within 5 business days, kindly send the email once again or contact us at (+39) 392-5784041.
3. If the product(s) has not been shipped to the consumer, ikonitaly s.r.l.s will contact the consumer and advise whether the withdrawal can be exercised or not. pursuant to article. 59 of the consumer code, first paragraph, letters c), d) and e), of the Consumer Code, the right of return is not applicable when the sale is for personalized products which by their nature cannot be returned or are liable to deteriorate or expire rapidly. Hence made-to-order items such as upholstered products or personalized items cannot be refunded.
4. If the products have already been shipped to the consumer, the consumer shall send the products back to the seller by shipping or delivering them to ikonitaly s.r.l.s. – piazza iv novembre n. 12/13 – 60021 camerano (an) italy.
5. It is agreed that all shipping risks and costs when returning the products to the seller shall be borne by the consumer. upon arrival at the seller’s warehouse, the seller shall inform the consumer within 5 business days of any damages to the goods during the transport, so that the consumer can file a timely complaint against the courier used for the return delivery and obtain reimbursement of the value of the (if insured).
6. In order for the withdrawal right to be validly exercised, the product(s) must not be part of the made-to-order category and shall be delivered, or otherwise sent, to the seller fully intact (with no signs of wear, abrasion, nicks, scratches, deformation, etc.), complete with all parts and accessories (with unaltered labels still attached to the product), accompanied by any instructions/notes/manuals supplied, the original packaging and packing and the original warranty, if any. to this purpose, it is highly recommended to use the original packaging of the products plus further protective packaging that will keep them intact and protect them from writing or labels. failure to observe this requirement means the consumer will forsake his right to a refund. you are liable for any diminished value of the goods resulting from the handling during the delivery other than what is necessary to establish the nature, characteristics and functioning of the goods.
7. The consumer will organize the delivery of the product(s) to be returned, verifying that the same product(s) be sent in its original condition as stated above.
8. If the consumer exercises his/her right of withdrawal via the website in the right terms, the seller will refund the consumer all the payments that the latter made, including the shipping costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). shipping, customs, duties and any other taxes which are charged to the consumer will not be refunded.
9. The above said refund will be processed on the same method of payment used by the consumer to purchase the product(s). deductions from the amount refunded may include any administrative fees and/or diminished value of the goods as stated in art.6. please allow minimum 15 business days in order for the refund to appear in your bank statement.
10. For any questions or doubts, kindly contact the ikonitaly team at info@ikonitaly.com