terms for the refund policy
1. you are entitled to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third-parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received.
2. to exercise this right, you can send an explicit declaration to the seller, ikonitaly s.r.l.s.. using the contact form or email address email@example.com, stating your intention to exercise your right of withdrawal using the withdrawal form enclosed, following the instructions provided in the withdrawal confirmation email you will receive from ikonitaly s.r.l.s..
3. if the products have not been shipped to consumer, the return will be exercised by receiving the seller the return communication as said above.
4. if the products have been shipped to consumer, after the seller receiving the return communication, the seller will transmit the user via e-mail the return code. within 14 days, the consumer shall give back the products to seller, shipping or delivering them to ikonitaly s.r.l.s. – piazza iv novembre n. 12/13 – 60021 camerano (an) italy, by clearly indicating the relative return code.
5. the costs and risks of the transport related to the return of the products will be charged on the consumer.
6. in order for the refund to be correctly exercised, the product(s) shall be delivered or shipped to the seller in its original state. the product(s) shall not been used, worn, washed or damaged. when applicable, the id tag shall be hung on the product with the seal. the product(s) shall be returned in its original package. Should there be more than one package, the items will be sent together in one delivery. the client is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
7. the seller will analyze the product(s), verifying that the same product(s) have been get delivered in the same conditions as in point (6).
8. if you exercise your right of withdrawal via the website in the right terms, the seller will refund the consumer all payments that the latter made, including the costs of shipping (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). however, the seller shall only issue the refund when it is in possession of the returned product(s). in any case, the costs for returning the product(s) will be charged on the consumer, including shipping, duties and other taxes.
9. the refund above said will be processed, where it is possible, using the same payment method used by consumer used for purchasing the product(s): if payment was made by bank transfer, the consumer will communicate to the seller through e-mail (firstname.lastname@example.org) the bank details to process the bank transfer and make it possible that the seller is in the condition to get back the sum due. if payment has been paid by credit card, the above said refund will be operated in the terms indicated by re-crediting the sum due on the credit card used by consumer.
if the payment has been processed by paypal, the above said refund will be operated in the terms indicated through the re-crediting of the sum due on the bank account used by consumer for payment.