bitossi ceramiche totem white clay KRT-1

Welcome to ikonitaly!

All our beautiful and wonderful iconic pieces can be shipped worldwide!

Delivery costs, duty fees and taxes
Standard delivery is to street level and all our products travel with a shipping insurance. In addition, at the time of the order, you can ask for an extra assembly service. Our Customer Service will let you know if this option is available for your country.

The shipping fee for delivery of standard products will be calculated at checkout. In some cases, an extra shipping cost may be applicable such as for voluminous packages or non-standard orders, for certain countries, on particular products and for brands based on certain commercial conditions. This cost will be communicated to you so that you can decide if you would like to finalize the purchase. However, should you prefer to receive a personalized quote, just get in touch with us at (+39) 392-5784041 or send us your request by e-mail to info@ikonitaly.com.

It is the buyer’s responsibility to pay duty fees, import taxes and any other clearance charges for the package to be delivered to the final destination. These costs will be comunicated to you by the courier once the item arrives in your country.

We normally deliver the products included in your order all together. If you prefer, and whenever it is possible, we will ship the products in stock immediately. Please send us an e-mail with your special request at info@ikonitaly.com.

In order to give you the best possible service, we rely on trusted international couriers which are able to guarantee a tracking code for your delivery, such as DHL, TNT EXPRESS, UPS, FEDEX. We also deliver freight via sea for bulky items and large orders so as to accomodate your needs & budget. Kindly get in touch with us, we will be happy to prepare a personalized quote for you.

We deliver worldwide with international couriers generally within 4-8 working days from the moment that the item is made available in our warehouse. This estimated time may vary during the period of national holidays and from August 1 to August 30. The delivery time via sea can vary between 2 – 5 weeks, depending on the destination.

Products in stock are normally dispatched within 2 days. The estimated time for dispatching products not in stock varies for each item. We will notify you as soon as the information is made available to us.

Picking up the merchandise from our showroom
You can book an appointment to pick up from our warehouse any product that we have in stock, even when the final destination is outside the European Union. In this case, the invoice will not include VAT and the customer will be entirely responsible for the export declaration.

ikonitalys.r.l.s. will only accept couriers that specialize in shipping outside the EU, thus refusing any personal pickup or the service of a national courier. Our Customer Service will be authorized to contact the courier chosen by the customer to verify that the actual destination is outside the EU and will also be able to suspend the order until the customer pays the VAT where applicable, which will then be reimbursed once the export documents have been sent to ikonitaly s.r.l.s as proof.

Tracking
Once your order has been picked up for shipping, you will receive an email with the courier name and tracking number, so you can follow your order during the delivery.

Damage in transit
Our team will make sure to check every item in your order so that it is carefully packaged for national and international deliveries. However, parcels may get damaged during transit so we kindly ask you to check the products very carefully upon receipt.

What to do in case you receive a damaged good?
Upon receipt of your package, we recommend you carefully check every item while the courier is still with you. Should you receive a damaged good, please sign the delivery slip with the annotation “product damaged - broken” and refuse to accept the goods. Please contact our Customer Service within 4 days upon receiving your order by sending an email at  info@ikonitaly.com. Our team will get back to you immediately with instructions on how to proceed.

You accepted the goods despite our recommendation and they happen to be damaged. What do I do now?
In this case, please send us by email at info@ikonitaly.com 3-4 photos of the damages and a brief description including your invoice number. As soon as we receive your complaint, we will contact you with instructions on how to proceed.

If you are unsure as to how to proceed, please do not hesitate to contact us either by phone (+39) 392-5784041 or by e-mail (support@ikonitaly.com or info@ikonitaly.com).

Alternative Dispute Resolution
Since 15 February 2016, the European Commission launched a new online platform to help consumers and traders solve online disputes over both domestic and cross-border online purchases. To access the Online Dispute Resolution (ODR) platform click on the following link: www.ec.europa.eu/consumers/odr